The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information such as fingerprints or other details for personalised jewellery, if you contact me directly.
WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and
INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others.
TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
HOW TO CONTACT ME
For purposes of EU data protection law, I, Sarah Hughes, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. or 07804 461614
USUAL TURNAROUNDS: current turnaround for processing, making and packaging is between 3-7 working days for non-personalised items and 2-4 weeks for personalised items and custom orders except for personalised gold items which may take 4-6 weeks.
SHIPPING to the US, Australia and Canada is generally around 1-2 weeks, Western Europe between 5-10 days and UK 1-3 business days.
Once you have placed your order, I will send you simple instructions on how to obtain the prints needed to make your jewellery using a pencil, sticky tape and paper. If you already have a print that you would like to use you may take a good quality digital photo of the prints or scan them at a high resolution and send them to me electronically .Please return samples to me within 2 weeks of purchase or receipt of kit (if using one). Samples returned more than 30 days from purchase are subject to a £30 admin charge.
All size details can be found within the individual listings. Please scroll down through the listing to read all the relevant information.
All little Imp Jewellery is made from sterling silver. All silver can tarnish over time but it is easily remedied using a polishing cloth or polishing creams or dips. Chlorine and some lotions and perfumes can also cause silver to tarnish. If your jewellery has been oxidised (darkened) to make the prints/writing/inscriptions/artwork stand out DO NOT POLISH THESE AREAS as this will remove the oxidation. Over time the oxidation may soften to a grey colour. This is normal. Please be aware that as sterling is a soft metal is subject to scratching and as such should be treated with care.
Most of Little Imp's items are available for wholesale orders. We welcome all enquiries.